A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
40,000 - 45,000 /నెల
Distance Education School
సెక్టర్ 2 నోయిడా, నోయిడా
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 3 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Key Responsibilities:
Lead, mentor, and manage a team of support executives.
Monitor daily operations and ensure timely and effective resolution of customer queries.
Track team performance and provide regular feedback, coaching, and guidance.
Handle escaltions and ensure high levels of customer satisfaction.
Conduct regular performance reviews, training sessions, and team motivation activities.
Ensure adherence to company policies, processes, and service standards.
Collaborate with management to improve support processes, workflows, and customer experience.
Required Skills & Qualifications:
Proven experience in EdTech customer support.
Strong leadership and team management skills.
Excellent communication, problem-solving, and interpersonal abilities.
Ability to handle escalations professionally and efficiently.
Detail-oriented mindset with strong organizational skills.
Ability to analyze performance metrics and implement improvement plans.
Why Join Us?
Fast-growing EdTech organization
Career growth and leadership opportunities
Dynamic and collaborative work environment
