కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Title

Customer Service Executive – US Healthcare (Night Shift)

Location Mumbai

Job Type Full-Time | Night Shift (US Time Zone)

About the Role We are hiring Customer Service Executive to support US-based healthcare providers in completing their onboarding and account activation process. This role involves outbound calling, document follow-ups, CRM updates, and ensuring compliance-driven onboarding. This is an excellent opportunity for candidates with BPO/customer service experience who want to build a career in US healthcare operations.

Key Responsibilities

• Make outbound calls to US-based healthcare practitioners regarding pending onboarding documents • Explain documentation requirements clearly and professionally

• Perform timely follow-ups via calls and voicemail

• Update and maintain accurate records in CRM systems

• Track document status and ensure timely account activation

• Escalate cases as per defined process guidelines

• Adhere to data confidentiality and compliance standards Required Skills Must Have

• Strong verbal communication skills in English

• Confidence in outbound calling and customer interaction

• Basic knowledge or exposure to CRM tools

• Willingness to work US night shifts

• Comfortable with work-from-office setup Good to Have

• Experience in US healthcare, insurance, or onboarding processes

• Prior experience with Salesforce, Dialpad, or similar tools

• Experience in documentation, verification, or compliance processes Shift Details

• Shift Timing: 8:00 PM – 5:00 AM IST

• Weekly Offs: Sunday fixed off; alternate Saturdays working Who Can Apply • Graduates / Undergraduates with customer service or BPO experience • Freshers with strong communication skills and willingness to learn What We Offer • Structured training and OJT support • Stable night-shift role in US healthcare domain • Performance-based growth opportunities • Professional and process-driven work environment

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.