Handle inbound and outbound customer calls in a professional and courteous manner.
Address customer queries, complaints, and requests effectively over voice support.
Provide accurate information about products, services, and company policies.
Resolve customer issues promptly while ensuring high customer satisfaction.
Maintain proper call documentation and update customer records in the system.
Follow standard operating procedures and quality guidelines during calls.
Meet individual and team performance targets such as call handling time and resolution rate.
Escalate complex or unresolved issues to the relevant department when necessary.
Ensure compliance with company policies, data security, and confidentiality standards.
Continuously improve communication skills and product knowledge through training and feedback.