A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 20,000 /నెల
Tunwal E-motors Private Limited
సదాశివ పేట్, పూనే
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 12 నెలలు అనుభవం
ఫుల్ టైమ్
Job Title: Customer Support Executive
Role Summary:
The Customer Support Executive is responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience through timely and accurate support.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or other communication channels.
Resolve product or service issues by identifying the problem and providing appropriate solutions.
Maintain records of customer interactions, complaints, and feedback in the system.
Coordinate with internal teams (sales, service, logistics, accounts) for issue resolution.
Follow up with customers to ensure satisfactory closure of queries.
Provide product/service information and guide customers on processes or policies.
Support customer retention by delivering professional and courteous service.
Skills & Requirements:
Good communication and interpersonal skills.
Problem-solving ability with a customer-first approach.
Basic computer knowledge and CRM handling skills.
Ability to work in a fast-paced environment and manage multiple requests.
