Note: This role requires good English communication skills.
Job Title: Customer Success Associate
Process: International (Chat & Voice)
Work Mode: Work From Office
Job Overview:
We are hiring Customer Success Associates for an international process. The role involves handling customer queries via chat and voice, providing accurate resolutions, and maintaining high-quality service standards while adhering to SLA guidelines.
Key Responsibilities:
• Handle customer interactions via chat and voice
• Manage multiple chats and calls efficiently
• Provide accurate and timely resolutions
• Maintain quality and SLA standards
• Document all customer interactions properly
Eligibility Criteria:
• Graduate preferred (Undergraduates can also apply)
• Minimum 6 months BPO experience
• Excellent English communication (written & verbal)
• No MTI / RTI
• Ready for immediate interview and joining
Interview Process:
• HR Round
• Operations Round
Salary:
• Up to ₹32,000 CTC
Work Details:
• 5 Days Working
• Rotational Week Off
• Rotational Shifts
Work Location:
• Gurugram Sector 18 (Work From Office)
Benefits & Perks:
• Both-side cab facility (within hiring zone)
• Structured training & career growth opportunities