కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

We are looking for a Customer Support Executive to join our team at Sumway Global Management Private Limited. The role offers ₹18,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 2 years of experience. Eligibility: Graduates & undergraduates can apply.

Skills: Good English communication, customer handling, interpersonal skills, and willingness to learn.

Important Candidate Criteria:

- Candidates with an IT background are not required.

- Please do not share candidates who have completed BCA or B.Tech M Tech The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.