Customer Support Executive

Join a rapidly growing team handling premium voice processes for top-tier wellness, skincare, and healthcare brands. We are currently hiring for two major campaigns based on your experience and language skills for Customer Support Executive role:

• Oliva Process: Premium cosmetology, skincare, and haircare lead conversion campaign.

• Traya Process: Premium hair wellness and product support campaign (via Radical Minds).

Job Description & Responsibilities

• Customer Engagement: Handle inbound and outbound calls regarding advanced skin, hair treatments, or wellness products.

• Lead Conversion & Booking: Guide prospective customers, resolve queries, and book walk-in clinic appointments or product sales.

• Customer Support: Handle customer complaints, provide product information, and ensure proper issue resolution.

• Data Management: Accurately update and log customer details into the CRM system for proper lead closures.

🎯 Job Requirement Criteria

Criteria Oliva Process Traya Process
Education: 12th Pass or Any GraduateGraduate preferred (Undergraduates with 1+ year BPO voice experience can apply)
Experience: Freshers to 2 yearsFreshers to 5 years
Mandatory Languages Fluent English + Hindi AND (Bengali, Marathi, or Gujarati) Fluent English + Hindi AND (Kannada, Tamil, or Telugu)

Salary Structure (Take-Home)

Oliva Process:

• Freshers (0–3 Months Exp): ₹20,000 per month

• Experienced (1+ Years Exp): ₹22,000 per month

Traya Process:

• Flat Range: ₹18,000 - ₹20,000 per month (depending on interview performance & experience)

Job Overview & Shift Details

• Work Mode: Work from Office (WFO)

• Job Location: Bangalore

• Shift (Oliva): Rotational shifts with 6 days working and rotational week-offs.

• Shift (Traya): General Day Shift.

Prior experience in sales, telecalling, or banking customer service is a major plus!

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.