Customer Support Executive

Customer Service Executive – Job Description (JD)

Job Title

Customer Service Executive / Customer Support Representative

Job Summary

We are looking for a customer-focused and proactive Customer Service Executive to handle customer inquiries, resolve complaints, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a professional attitude.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media

• Resolve customer complaints and provide appropriate solutions

• Maintain accurate records of customer interactions and transactions

• Escalate complex issues to the relevant department when necessary

• Follow up with customers to ensure issue resolution and satisfaction

• Provide information about products, services, and company policies

• Process orders, returns, refunds, or exchanges as required

• Meet customer satisfaction and response time targets

• Collaborate with internal teams to improve customer experience

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 years of experience.