Key Responsibilities:
Handle customer calls, emails, WhatsApp messages, and walk-in inquiries professionally.
Resolve customer complaints and provide timely solutions.
Coordinate with service centers, sales teams, and distributors regarding service-related issues.
Track watch repair and warranty cases and update customers on status.
Maintain records of customer interactions and service requests.
Assist customers with product information, warranty policies, and replacement procedures.
Ensure customer satisfaction through prompt and effective support.
Prepare daily and monthly customer service reports.
Follow up with customers to ensure issues are resolved satisfactorily.