Customer Support Executive

Responsible for solving queries in regard to services or products provided by company and collect desired information from clients and maintain healthy relationships.

KEY RESPONSIBILITIES

• Answering phones and explaining the product and services offered by the company.

• Contacting existing customers as well as prospective customers using scripts.

• Obtaining customer information and other relevant data

• Asking questions to the customer and understanding their specifications.

• Resolving queries and issues related to the products and services.

• Maintaining the database of the customers on a regular basis.

• Suggesting solutions based on customer’s needs and requirements.

• Complete daily call targets in a timely manner.

• Maintain customer data in CRM.

• Lead conversion.

• To write down important information provided by the customer and follow up with them on a regular basis.

Job Requirement: -

Work in BPO / Call Center environment

Rotational shifts & Weekly off

Age Bracket – (18-35 Years)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.