కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

We are looking for a Customer Support Executive to join our team at Igl Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Freight forwarding and Logistics. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handling Imports / Exports shipments from start to finish

• Coordination with overseas offices

• Coordination with Shipping line Offices

• Coordinating with the customer and providing complete solutions

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 3 years of experience.