A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
13,000 - 15,000 /నెల
Fab Floorings India Private Limited
పుష్పాంజలి ఎన్క్లేవ్, ఢిల్లీ
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 24 నెలలు అనుభవం
ఫుల్ టైమ్
Key Responsibilities
• Handle customer inquiries through chat, phone calls, email, and other communication channels.
• Resolve customer complaints and provide accurate information regarding products and services.
• Maintain a professional and courteous approach while interacting with customers.
• Understand customer requirements and provide appropriate solutions.
• Escalate unresolved issues to the concerned departments and ensure timely closure.
• Maintain records of customer interactions and update CRM systems regularly.
• Follow up with customers to ensure complete resolution of their concerns.
• Achieve defined service standards, response times, and customer satisfaction targets.
• Coordinate with internal teams to ensure smooth issue resolution.
• Adhere to company policies, processes, and quality standards.
