Customer Support Executive

Job Summary

The Customer Care Executive will be responsible for managing customer interactions, resolving queries, ensuring customer satisfaction, and supporting sales operations for both Chicken Vicken retail/franchise customers and CPP (Processed Poultry Products) division clients. The role requires strong communication skills, problem-solving ability, and a customer-first approach.
Key Responsibilities

1. Customer Handling & Support

• Attend incoming calls, WhatsApp, emails, and walk-in customer queries

• Provide accurate product and service information

• Resolve customer complaints efficiently and professionally

• Maintain high customer satisfaction levels

  2. Order Management

  • Take and process customer orders (retail & bulk)

  • Coordinate with warehouse/logistics for order dispatch

  • Track deliveries and update customers on status

  • Handle order cancellations, returns, and replacements

    3. Franchise Support (Chicken Vicken)

    • Assist franchise partners with daily operational queries

    • Support billing, stock availability, and promotional communication

    • Ensure smooth communication between HO and franchise outlets

      
      

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 6+ years Experience.