కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Title: Telecaller

Location: Noida Sector 16

Department: Customer Support

Reports To: Team Leader

Job Summary:

We are looking for a dedicated and enthusiastic Telecaller to join our Customer Support team. The role involves handling customer calls, addressing queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

Handle inbound and outbound customer calls professionally

Address customer queries, concerns, and complaints

Provide accurate information about products/services

Maintain records of customer interactions in the system

Follow up with customers when required

Ensure high levels of customer satisfaction

Escalate complex issues to the Team Leader when needed

Required Skills & Qualifications:

Minimum 12th pass or Graduate

Good communication skills (Hindi & basic English)

Basic computer knowledge

Strong listening and problem-solving skills

Ability to handle customer queries patiently

Positive attitude and teamwork skills

Preferred Qualifications:

Experience in customer support / telecalling / BPO

Key Competencies:

Communication Skills

Customer Handling

Problem Solving

Time Management

Active Listening

Salary & Benefits:

Fixed Salary

Training and development opportunities

Supportive work environment

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 4 years of experience.