Follow up with customers on submitted quotations through calls, emails and WhatsApp.
Track quotation status, customer feedback and order conversion.
Coordinate with the sales team to prioritise pending and high-value enquiries.
Maintain accurate customer records and quotation updates in CRM and Excel.
Identify lost or pending opportunities and record reasons for non-conversion.
Share daily follow-up reports and periodic sales MIS.
Coordinate with backend sales for revised quotations, pricing and stock availability.