Customer Relationship Manager

Key Responsibilities:

• Act as the primary point of contact for assigned clients.

• Build and maintain strong, long-term client relationships.

• Understand client requirements and coordinate with internal teams for execution.

• Raise and manage support tickets, ensuring timely resolution as per SLAs.

• Assign and follow up on tasks with Tech, Sales, and Operations teams until closure.

• Schedule and manage client meetings; share agendas, MOMs, and follow-ups.

• Provide regular updates on project progress, issues, and resolutions.

• Handle client complaints, analyze root causes, and ensure effective resolution.

• Maintain accurate records of client interactions, issues, and reports in CRM/Excel.

• Identify recurring issues and suggest improvements or escalate when required.

• Ensure high client satisfaction through proactive communication and support.

• Identify opportunities for upselling, cross-selling, and generate new business from existing and potential clients.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.