కస్టమర్ రిలేషన్షిప్ అసోసియేట్

Job Description

We are hiring for the position of Tele Collections Executive

Work Location: Bangalore (Bommanahalli)

Key Responsibilities:

• Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts

• Follow up with customers for pending EMI payments and ensure timely collections

• Negotiate repayment plans and resolve payment-related concerns professionally

• Maintain accurate customer interaction records and payment commitments in CRM systems

• Coordinate with field collection teams and backend operations for account resolution

• Ensure compliance with collection processes, company policies, and quality standards

• Address customer queries, escalations, and disputes with empathy and professionalism

• Achieve daily, weekly, and monthly collection targets

Eligibility Criteria:

• 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within the NBFC/BFSI industry

• Excellent communication and convincing skills in English and Hindi

• Regional language proficiency will be an added advantage

• Strong negotiation and problem-solving abilities

• Basic knowledge of CRM tools and MS Office

• Graduate in any discipline

• Age Limit: Below 30 years

Salary: Up to 3.5 LPA + Attractive Incentives

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.