కస్టమర్ రిలేషన్షిప్ అసోసియేట్

Key Responsibilities

1. Client Onboarding & Relationship Management

• Act as the dedicated point of contact for newly onboarded clients, ensuring a smooth transition from sales to active service.

• Build long-term, trusted relationships with clients through proactive engagement, regular check-ins, and professional communication.

• Understand client objectives and operational needs to ensure our services align with their expectations.

2. Issue Resolution & Support Coordination

• Handle client inquiries, feedback, and complaints promptly via phone, email, and chat.

• Collaborate closely with internal technical, product, and operations teams to troubleshoot and resolve client issues efficiently.

• Maintain a detailed log of client queries, resolution times, and feedback trends.

3. Retention & Growth

• Monitor client health metrics and engagement levels to identify potential churn risks and implement retention strategies.

• Identify opportunities for up-selling or cross-selling additional products/services where appropriate.

• Collect regular customer satisfaction (CSAT/NPS) feedback and share actionable insights with management.

4. Documentation & Reporting

• Maintain up-to-date client records, interaction histories, and account details in the CRM system.

• Prepare weekly and monthly reports on client satisfaction, retention rates, and common support pain points.

Key Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.

• Experience: 1 to 3 years of proven experience in customer service, client relations, account management, or a client-facing role (startup experience is a plus).

• Communication Skills: Exceptional verbal and written communication skills with strong active listening abilities.

• Interpersonal Skills: High emotional intelligence (EQ), patience, and a natural aptitude for conflict resolution.

• Technical Proficiency: Familiarity with CRM software (e.g., HubSpot, Salesforce, Zendesk) and standard productivity tools (Google Workspace / Microsoft Office).

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.