Customer Care Manager

Job Overview

We are looking for a highly organized and customer-focused CRM Manager to manage customer relationships, improve customer experience, and drive retention & repeat sales. The candidate will handle customer data, communication, and engagement strategies across multiple platforms.

Key Responsibilities

• Manage and maintain customer database (CRM system)

• Handle customer queries via calls, WhatsApp, email & social media

• Improve customer satisfaction and build long-term relationships

• Plan and execute customer engagement campaigns (offers, follow-ups, reminders)

• Analyze customer behavior and suggest strategies to increase repeat orders

• Coordinate with sales, dispatch, and marketing teams

• Track and report customer interactions, complaints, and feedback

• Manage abandoned cart recovery and lead follow-ups

• Ensure smooth order confirmation and customer communication

Skills Required

• Strong communication skills (Hindi & English)

• Basic knowledge of CRM tools (Shopify, Zoho, HubSpot, etc.)

• Good understanding of customer handling and sales process

• Data management and reporting skills

• Problem-solving attitude

• Basic Excel / Google Sheets knowledge

Preferred Qualifications

• Experience in e-commerce or retail industry (preferred)

• Experience handling WhatsApp API / customer support tools

• Understanding of sales funnels and customer lifecycle

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.