Customer Care Executive

Why this role is perfect for you-

If you’re someone who enjoys talking to people and ensuring they have the best experience, and want to build a strong foundation in customer support and communication, this role is a great place to begin.

You’ll work onsite with a supportive team while enjoying a flexible, trust-based work culture, no micromanagement, just ownership and learning.

About Role:

As a Customer Service Executive, you’ll be the first point of contact for our users and play a key role in their journey with HealthTick.

You will:

• Respond to user queries via chat, calls, and email

• Help users understand our programs and convert enquiries into enrolments via chat

• Support existing (paid) users and ensure a smooth experience

• Proactively reach out to users for feedback and insights

• Resolve app issues, payment concerns, and plan-related questions

• Track and follow up on customer issues until resolution

• Work closely with internal teams to solve user problems faster

• Share ideas to improve customer experience and reduce repeated queries.

What we are looking for

This role is ideal for freshers or early-career professionals who want to learn and grow.

You’ll do well if you have:

• Good communication skills in English and Hindi

• Confidence to explain and convince users via chat

• A problem-solving mindset, not just answering questions

• Empathy, patience, and a people-first attitude

• Ability to manage multiple chats or calls

• Self-responsibility—we trust you to manage your work

• (Bonus) A background in health, fitness, or wellness

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.