Key Responsibilities:
Customer Engagement:
Connect with assigned customers as per defined contact policies
Deliver a high-quality digital banking experience
Understand customer requirements and recommend suitable products
Handle inbound/outbound calls as per quality standards
Resolve customer queries within defined timelines
Promote digital banking services for enhanced customer convenience
Maintain accurate records of customer interactions in CRM systems
Address and resolve customer complaints effectively
Build long-term customer relationships
Ensure customer retention and minimize attrition
Key Skills Required:
Strong verbal and written communication skills
Customer-focused approach
Sales and persuasion abilities
Basic computer and CRM knowledge
Ability to build and maintain customer relationships