A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
23,000 - 35,000 /నెల
The Hiring Bee
సెక్టర్ 135 నోయిడా, నోయిడా
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 3 ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a Customer Care Executive to join our team.This role involves handling calls, providing exceptional customer support, payment collection reminder and addressing queries and concerns. The role offers a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Experience in CRM and customer service operations
• Strong follow-up and payment collection skills
• Ability to manage customer relationships effectively
• Proficiency in MS Excel and reporting
• Excellent verbal and written communication skills in English
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
