Handle patient and attendant queries regarding hospital services, departments, doctors, timings, procedures, and facilities.
Guide patients to the appropriate department, counter, diagnostic area, OPD, emergency, billing, or other hospital services.
Receive and resolve customer complaints and coordinate with the concerned department for timely resolution.
Maintain proper records of complaints, feedback, suggestions, and their resolution status.
Collect patient feedback and communicate important concerns to the concerned department/in-charge.
Coordinate with various hospital departments to ensure smooth patient movement and service delivery.
Assist patients with appointment-related queries and coordinate with the concerned team when required.