Customer Care Executive

Job Summary:

The Customer Relationship Executive (CRE) – Service is responsible for handling customer interactions in the service department, ensuring a smooth service experience, maintaining customer satisfaction, and supporting service advisors in a two-wheeler dealership.

Key Responsibilities:

• Attend customer calls, service inquiries, and appointment bookings

• Coordinate with service advisors for smooth vehicle servicing process

• Follow up with customers regarding service status and delivery updates

• Handle customer complaints and ensure timely resolution

• Maintain and update customer records in CRM system

• Conduct post-service feedback calls to ensure customer satisfaction

• Remind customers for periodic service, insurance renewal, and AMC

• Manage service appointment scheduling and reduce waiting time

• Ensure proper communication between customer and workshop team

• Maintain customer retention and build long-term relationships

Required Skills:

• Good communication and customer handling skills

• Basic computer knowledge (MS Excel, CRM tools)

• Problem-solving ability and patience

• Ability to handle multiple customers efficiently

• Positive attitude and teamwork

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.