Key Responsibilities
Handle customer queries via phone, email, and chat with empathy and efficiency.
Provide accurate information and resolve issues promptly.
Maintain records of customer interactions and feedback.
Collaborate with internal teams to ensure customer satisfaction.
Uphold company values while delivering exceptional service.
Desired Skills
Strong communication skills (verbal & written).
Problem‑solving mindset and ability to stay calm under pressure.
Basic computer knowledge and familiarity with CRM tools.
Positive attitude and willingness to learn.