కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

We are looking for a Customer Support & Customer Retention Executive to join our team. The candidate will be responsible for handling customer queries, post-order support, returns and exchanges, as well as engaging with existing customers to encourage repeat purchases.

Key Responsibilities:

• Handle post-order, post-delivery and customer support communication through calls, WhatsApp and emails.

• Re-engage existing and inactive customers to generate repeat purchases.

• Handle returns, exchanges and cancellations while making efforts to retain and save orders wherever possible.

• Assist customers with fit, size and product-related guidance to improve their shopping experience and reduce returns.

• Collect structured customer feedback related to product quality, fit, delivery and overall customer experience.

• Maintain accurate customer records, preferences and interaction history.

• Coordinate customer feedback and insights with internal teams to help improve products and processes.

• Follow up with customers proactively and ensure timely resolution of their concerns.

Requirements:

• Excellent spoken and written English communication skills.

• Strong customer-handling and interpersonal skills.

• Good convincing and problem-solving abilities.

• Comfortable communicating with customers over phone, WhatsApp and email.

• Basic knowledge of MS Excel/Google Sheets and customer records.

• Customer-focused attitude with a proactive approach.

• Ability to work independently and manage multiple customer interactions.

• Immediate joiners will be preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 4 years of experience.