Customer Care Executive

We are looking for a Customer Service Executive who will act as the primary point of contact for customers and ensure a smooth, positive experience across all touchpoints.

Key Responsibilities

• Handle customer queries via Email, WhatsApp, phone & social media

• Manage order-related concerns including shipping, delivery, returns, exchanges & refunds

• Update and track orders on e-commerce platforms

• Coordinate with logistics, warehouse & internal teams for issue resolution

• Maintain accurate records of customer interactions

• Ensure timely, professional and empathetic communication

• Escalate complex issues when required

• Share customer feedback and insights to improve service quality
  

Required Skills & Qualifications

• Graduate in any discipline

• 1–3 years experience in customer service (D2C / e-commerce preferred)

• Strong written and verbal communication skills

• Familiarity with Shopify, GoKwik & WhatsApp Business

• Customer-focused mindset with problem-solving ability

• Ability to multitask and work in a fast-paced environment

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.