Customer Care Executive

We are looking for a Customer Care Executive to join our team at CONCENTRIX. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 ₹27,595 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Hiring for Voice process

Process-Sunshine Voice (Citi)

Freshers

Graduate Freshers or UG with 6 months Exp/ Graduate-340000, INHAND- 20936

(0-3500)

Experience

UG/Graduate with 1 year exp.- 425000, in hand: 27595 (0-3500)

Round-FSR>OPS>Versant>typing>WBI.

Assessment:-voice Versant 60& 20/85 typing

once side cab facility+ once side cab allowance

location-Gurgaon

Contact- Devesh HR 9027639096

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.