Customer Care Executive

Job Summary:

We are looking for a proactive and customer-focused Customer Care Executive with at least 2 years of experience in handling customer queries, resolving complaints, and delivering excellent service. The ideal candidate should have strong communication skills and a problem-solving mindset.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats

• Resolve customer complaints efficiently and professionally

• Provide accurate information about products/services

• Maintain records of customer interactions and transactions

• Follow up with customers to ensure resolution and satisfaction

• Escalate complex issues to the relevant department when required

• Meet individual and team performance targets

Required Skills:

• Excellent verbal and written communication skills

• Strong problem-solving and conflict resolution abilities

• Good listening skills and patience

• Basic computer knowledge (MS Office, CRM tools)

• Ability to work in a fast-paced environment

Qualifications:

• Graduate in any discipline (preferred)

• Minimum 2 years of experience in customer service or a similar role

Preferred Qualities:

• Positive attitude and customer-first approach

• Ability to handle pressure and multitask

• Team player with good interpersonal skills

Salary:

As per industry standards / based on experience

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 5 years of experience.