JOB DESCRIPTION for TEAM-LEADER
• Lead and manage a team of Tele-calling and Field collection agents.
• Set and monitor performance targets for the team.
• Provide training, support, and guidance to team members.
• Ensure compliance with company policies and regulatory requirements.
• Handle escalated customer issues and resolve in a timely manner.
• Analyze collection data to identify areas for improvement.
• Develop and implement strategies to improve collection efficiency.
• Prepare and present regular reports on team performance.
SKILLS
• Leadership
• Team Management
• Customer Service
• Compliance
• Data Analysis
• Performance Monitoring
• Conflict Resolution
• Microsoft Office
• Negotiation
ELIGIBILITY & SALARY CRITERIA
• Experience - Min 2 Year experience in Team Leading (DRA or Non-DRA)
• Salary - 18k- 23k (Negotiable as per previous salary package)
• Qualification - 12th or above