కలెక్షన్ ఎగ్జిక్యూటివ్

A collection executive contacts customers with overdue accounts to recover payments, negotiate workable repayment plans, and maintain accurate financial records while following legal and regulatory guidelines.

Core Responsibilities

• Customer Contact: Reach out to delinquent accounts via phone calls, emails, or field visits to remind them of unpaid balances.

• Payment Negotiation: Setup mutually agreed-upon installment plans, settlements, or deferred payment arrangements.

• Record Keeping: Update CRM software and ledger entries with daily call outcomes, payment promises, and customer notes.

• Dispute Resolution: Flag and investigate disputed charges, missing receipts, or billing errors raised by customers.

• Compliance Management: Adhere strictly to regulatory frameworks—such as RBI guidelines in India or the FDCPA globally—regarding communication tone and calling hours.

Key Qualifications & Requirements

• Education: Minimum high school diploma or a bachelor's degree in commerce, business, or a related field.

• Experience: 1 to 3 years of background in collections, telecalling, customer service, or sales.

• Skills: Strong negotiation, active listening, and conflict-resolution abilities; proficiency in local languages and MS Office/CRM databases.

• Certifications: Field roles often require specialized credentials like the IIBF Debt Recovery Agent (DRA) certification.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 6+ years Experience.