Job Responsibilities:
Handle outbound calls for EMI / overdue payment collections
Follow up with customers for pending dues and repayment commitments (PTP)
Manage Soft Collection / Hard Collection buckets (0–180 DPD)
Maintain daily call logs and update collection remarks in CRM/system
Negotiate repayment plans with customers professionally
Achieve monthly collection targets and recovery goals
Coordinate with field collection team when required
Ensure compliance with company collection policies
Required Skills:
Good communication and convincing skills
Basic knowledge of Collection Process, DPD & Buckets
Customer handling and negotiation ability
Computer knowledge (Excel / CRM / Dialer system)
Target-oriented approach
Preferred Candidate:
✅ Experience in Payday Loan / Personal Loan / Credit Card Collection
✅ Hindi communication mandatory (Regional language is a plus)
✅ Immediate joiners preferred