A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 20,000 /నెల
Tic Innovations
చందాపుర, బెంగళూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 24 నెలలు అనుభవం
ఫుల్ టైమ్
Job Openings!!!
We are looking for a Call Quality Analyst to monitor and evaluate customer interactions, ensure compliance with quality standards, and help improve overall customer experience through actionable feedback.
Key Responsibilities:
Review and evaluate recorded calls for quality, accuracy, and compliance
Score calls against defined quality parameters
Share feedback and coaching inputs with agents and team leads
Identify trends, gaps, and training needs
Prepare quality reports and maintain audit records
Requirements:
Experience in call quality monitoring or contact center operations
Strong understanding of QA frameworks and KPIs
Excellent listening, analytical, and communication skills
Attention to detail and ability to give constructive feedback
