A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
26,000 - 30,000 /నెల
Bpo Convergence Private Limited
సెక్టర్ 1 నోయిడా, నోయిడా
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 6+ ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a Call Quality Analyst to join our team at Bpo Convergence Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹26,000 - ₹30,000 and opportunities for growth.
Key Responsibilities:
Monitor and Evaluate customer interaction calls to ensure compliance with quality standards, and company policies.
Ensure agents adhere to standard operating procedures (SOPs), Scripts, and compliance and requirements.
Provide timely, constructive feedback targets based on call evaluations.
Participate in regular calibration sessions with operations, Training, and Quality teams.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day/ Rotaional Shift shift.
