బిపిఓ టీమ్ లీడర్

Key Responsibilities

• Manage, mentor, and motivate a team of agents on a daily basis

• Monitor call quality, productivity, attendance, and adherence

• Ensure achievement of SLA, TAT, productivity, and quality targets

• Conduct regular team meetings, briefings, and performance reviews

• Provide real-time support, call escalations, and coaching to agents

• Maintain discipline, shift adherence, and compliance with company policies

• Prepare and share daily, weekly, and monthly MIS and performance reports

• Handle customer escalations and ensure timely resolution

• Drive continuous improvement and team engagement initiatives

Required Skills & Competencies

• Strong leadership and people-management skills

• Good communication skills

• Good understanding of BPO processes (Inbound/Outbound)

• Problem-solving and decision-making ability

• Working knowledge of CRM systems and MS Excel

Eligibility Criteria

• Must be Graduate from Any Specialization, 12th Pass (with relevant Experience can be considered)  

Working Conditions

• General Shift

• 6 days working / 1 weekly off (Sunday)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 5 years of experience.