A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 20,000 /నెల
Network Techlab (i) Private Limited
అంధేరి (ఈస్ట్), ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 1 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Key Responsibilities
Coordinate and schedule service requests, installations, maintenance, and repairs.
Act as the primary point of contact for customers regarding service-related inquiries.
Create, update, and track service tickets using the designated ticketing system.
Assign service tasks to engineers/technicians based on availability and priority.
Monitor service progress and ensure adherence to SLAs and timelines.
Communicate service status updates to customers and internal stakeholders.
Maintain accurate service records, reports, and documentation.
Coordinate with vendors and third-party service providers when required.
Assist in preparing service reports, invoices, and follow-ups.
Escalate critical service issues to management as needed.
Support service audits, process improvements, and quality initiatives.
