Role & Responsibilities
• Manage end-to-end servicing of assigned ARC / NBFC retail NPA portfolios
• Track PTP (Promise to Pay) cases and follow up for collections
• Handle settlement and OTS (One-Time Settlement) processes
• Coordinate closely with calling teams, legal teams, and ARC / lender
representatives
• Prepare, maintain, and report internal MIS as well as ARC-standard MIS
• Ensure accurate case tagging, proper documentation, and adherence to process
compliance
• Assist in automation initiatives and continuous process improvement within
servicing operations
Eligibility Criteria
• 3–6 years of relevant experience in retail NPA servicing, ARC, or NBFC
collections operations
• Strong hands-on experience in PTP tracking, settlements / OTS, and operational
follow-ups
• Good working knowledge of MS Excel / Google Sheets for MIS and reporting