Digital Banking Inbound Customer Service Officer

811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound 811 Digital – Inbound Officer Department CEC 811 Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Job Description Assisting in resolving customer queries through Inbound Calls Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Requirements Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts Experience in inbound voice process