Key Responsibilities
Customer Communication: Contacting debtors via phone, email, or mail about overdue accounts.
Negotiation: Arranging payment plans, settlements, and repayment schedules.
Record Keeping: Maintaining accurate records of all collection efforts, communications, and payment statuses.
Dispute Resolution : Investigating and resolving billing issues or payment discrepancies
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Compliance: Adhering to company policies, procedures, and debt collection laws.
Reporting: Providing regular updates to management on collection activities and outstanding debts.
Strategic Collaboration: Working with finance and other teams to improve collection strategies.