Branch Operations Officer

Branch Operations Officer Branch Operations Management Oversee daily branch operations and ensure smooth workflow. Ensure all operational processes are executed as per company guidelines and SOPs. Monitor branch productivity and operational efficiency. Maintain branch infrastructure, assets, and administrative requirements. Customer Service Address customer queries and resolve service-related issues promptly. Ensure high levels of customer satisfaction and service quality. Support customer onboarding, documentation, and account servicing activities. Documentation & Compliance Verify customer documents and maintain accurate records. Ensure compliance with regulatory requirements and internal policies. Conduct periodic audits of files, registers, and operational processes. Monitor KYC, AML, and other compliance-related activities. Coordination & Support Coordinate with Sales, Credit, Finance, Collections, and Legal teams. Support branch staff in operational matters and process improvements. Facilitate timely processing of customer applications and service requests. Cash & Asset Management Monitor cash handling activities and branch expenses. Ensure proper utilization and safeguarding of branch assets. Maintain inventory records and branch stationery requirements. Reporting & MIS Prepare daily, weekly, and monthly operational reports. Maintain operational MIS and ensure timely submission to management. Track branch performance metrics and highlight operational concerns. Required Qualifications Graduate in any discipline (MBA preferred). 2–5 years of experience in branch operations, banking, NBFC, housing finance, or financial services. Knowledge of banking/NBFC operational processes and compliance requirements. Proficiency in MS Office applications, especially Excel. Key Skills Branch Operations Management Customer Service & Relationship Management Documentation & Compliance MIS & Reporting Problem Solving Communication & Coordination Skills Attention to Detail Time Management