Job Description
Role Overview
We are hiring an experienced ERP Functional Consultant to support, demonstrate, train, and
coordinate ERP solutions for our clients. This role focuses on functional support, customer
interaction, demonstrations, documentation, testing coordination, and ongoing system
improvement.
The consultant will act as a key functional bridge between customers, internal teams, and
developers, ensuring smooth usage and support of ERP modules.
Key Responsibilities (Aligned with PDF)
Provide functional support for ERP modules including Manufacturing, Accounts,
Inventory, HR, Payroll, CRM, SCM, and WMS
Diagnose and resolve customer issues using defined support processes and
procedures
Conduct ERP product demonstrations (online and onsite as required)
Understand customer business requirements and suggest appropriate ERP usage
Coordinate with development and support teams for issue resolution and
enhancements
Prepare and maintain functional documentation and system design notes
Support testing phases and validate ERP functionality with business users
Deliver ERP functional training to customers and internal teams
Maintain service requests through ticketing system and real-time CRM/chat
Share structured feedback with the development team for system improvement
Perform daily activity reporting as per plans and schedules
Experience Required
Minimum 5 years of experience as an ERP Functional Consultant.