Senior Group Manager - Operations in Financial Crime Compliance

Senior Group Manager - Operations - REF100677W_2026245012 - BFS Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Manage large teams and hold accountability of Engagement Delivery● Primarily should have FinCrime experience and handling Banking clients● Accurate periodic Reporting & drive governance● End to End Stake Holder management ● Detailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud Investigations● Understanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, Onboarding/Compliance/AML/TM/KYC experience● Prior experience into managing people and teams across a 24/7 operation● Fundamental understanding of MS Office tools & Reporting● Assist in management of the work flow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back office support to all departments ● In line with set KPI and performance objective maintain 100% accuracy and error-free work● ACAMS/CFCS/ICA/CFE Certification or any other Financial Crime certifications, desirable Reporting To: General Manager● Overall experience of 10-14 years into Financial Crimes/CDD/EDD/Due Diligence/Investigations PEP Screening/Negative News Screening/AML/TM/KYC desirable ROLE REQUIREMENTSPlease note your job and role title may be changed subject to operational requirements.KeyAccountabilities Key Activities / Decision AreasAdherence to Regulations ✔ Follow banking regulations & guidelinesOperational ✔ Liaise with regulatory, legal and banking regulation as per requirement✔ Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)✔ Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.✔ Manage the work flow efficiently with the resources available without compromising on the risk and services.✔ Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the financial institution✔ Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the financial institution✔ Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors✔ Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation✔ Maintain professionalism and effective communication with colleagues within the Unit and all other Departments ✔ Adhere to your individual duties and responsibilities and support the team to deliver service excellence✔ Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development✔ Ensuring all volumes, as expected are completed by end of the day✔ Volume – 100% of the target✔ Quality – As Specified by ClientWorking ✔ 24/7 environment✔ Weekend workingMaintain and Record Keeping ✔ Ensure that all documentation is up to date Qualifications Post Graduation Experience Level Senior Level