Team Member-Customer Experience-HO & SUPPORT-Customer 360 Key Responsibilities: Monitor and investigate suspicious debit card transactions complaints Ensure compliance with regulatory guidelines on fraud handling Handle customer complaints, recovery of funds and send rejection/closure communications Taking up for Shadow credit for eligible cases Track unusual events and ensure timely closure of cases Raise alerts and coordinate with branches and other banks for CCTV images / footage Prepare MIS reports and dashboards Update NPCI & DOT and manage internal/external communications Suggest process improvements based on fraud complaints received on monthly basis Qualifications Requirements: 2+ years experience in banking/fraud operations Strong analytical, communication and follow-up skills Proficient in MS Excel, Word & PowerPoint Knowledge of debit card frauds and regulatory norms Detail-oriented, proactive and risk-aware Communication skill : Kannada, Hindi and English Key Responsibilities: Monitor and investigate suspicious debit card transactions complaints Ensure compliance with regulatory guidelines on fraud handling Handle customer complaints, recovery of funds and send rejection/closure communications Taking up for Shadow credit for eligible cases Track unusual events and ensure timely closure of cases Raise alerts and coordinate with branches and other banks for CCTV images / footage Prepare MIS reports and dashboards Update NPCI & DOT and manage internal/external communications Suggest process improvements based on fraud complaints received on monthly basis Requirements: 2+ years experience in banking/fraud operations Strong analytical, communication and follow-up skills Proficient in MS Excel, Word & PowerPoint Knowledge of debit card frauds and regulatory norms Detail-oriented, proactive and risk-aware Communication skill : Kannada, Hindi and English Experience Level Mid Level
Other Details
It is a Full Time Security Guard job for candidates with 2 - 6+ years Experience.
More about this Customer Experience Team Member - Fraud Operations job
Who is eligible to apply for this Customer Experience Team Member - Fraud Operations job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Customer Experience Team Member - Fraud Operations job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Experience Team Member - Fraud Operations job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nelamangala, Bangalore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Experience Team Member - Fraud Operations job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Experience Team Member - Fraud Operations job is located in Nelamangala, Bangalore.
Why should you apply for this Customer Experience Team Member - Fraud Operations job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Kotak Mahindra Bank Limited
Nelamangala, Bangalore
2 - 6+ years Experience in Security Guard
Full Time
