Travel Consultant – Customer Support (International Flights)
📍 Paldi, Ahmedabad
🕐 Rotational + Night Shifts
💼 Full-time
🎯 Experience: 1+ Year (International Travel / Airline / OTA)
Role Overview
Handle end-to-end international flight bookings with accuracy and speed. Ideal for candidates with strong understanding of global travel operations.
Key Responsibilities
• Manage bookings, cancellations, reissues, and refunds
• Handle customer queries via calls, email, and chat
• Work on multi-sector and complex itineraries
• Guide customers on fares, baggage, visa transit, and airline policies
• Coordinate with airlines and consolidators
• Maintain CRM records and meet SLAs
Eligibility Criteria
• Minimum 1 year experience in International Travel / Airline / OTA
• Strong knowledge of fare rules, ticketing, and reissues
• Good communication skills (spoken & written English)
• Ability to handle high call volumes and multitask
• Comfortable with rotational & night shifts
Preferred Profile
• Experience with US, UK, or Canada markets
• Knowledge of consolidator and net fares
• Strong problem-solving approach
What We Offer
• Competitive salary + incentives
• Growth in international travel domain
• Professional work environment
• Ongoing training