Technical skills
Airline ticket booking (domestic and international)
Knowledge of Global Distribution Systems (GDS) such as:
Amadeus
Galileo/Travelport
Sabre
Fare calculation and ticket pricing
Flight reservations, rebooking, cancellations, and refunds
Visa and passport documentation knowledge
Travel insurance processing
Itinerary planning
Hotel, rail, and car rental bookings
Understanding of airline rules, baggage policies, and travel regulations
Customer service skills
Strong communication skills
Customer handling and problem-solving
Complaint resolution
Professional telephone and email etiquette
Sales and upselling travel packages
Computer skills
Microsoft Office (Word, Excel, Outlook)
Email management
Online booking portals
CRM software
Soft skills
Attention to detail
Time management
Multitasking
Organization
Teamwork
Ability to work under pressure
Adaptability
Knowledge areas
Domestic and international destinations
Travel regulations and visa requirements
Foreign exchange basics
Tourism products and packages
Airline and airport terminology