A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 22,000 /month
Ogc Hr Solutions
Sector 62 Gurgaon, Gurgaon
6 - 24 months Experience in Sales / Business Development
Full Time
The key requirements for the Control Tower Associate role are:
• Candidates should have good communication and basic calling skills, as the role will primarily involve handling customer queries over calls.
• Should be comfortable with basic email writing.
• Should have basic Excel knowledge, including data entry, updating trackers, and maintaining records.
• The role will involve customer query resolution, follow-ups, and coordination with relevant teams to ensure timely closure.
• Candidates should be comfortable with rotational shifts, including night shifts, as required.
• Should be comfortable working in a fast-paced environment and handling multiple customer queries simultaneously.
• Candidates should have good problem-solving and follow-up skills and be able to take ownership of assigned queries until closure.
• Attention to detail is important, as they may need to update trackers, maintain records, and ensure accurate information is shared with customers.
• Basic computer proficiency and the ability to work on multiple systems/tools should be sufficient.
Prior experience in customer support, calling, control tower, operations, BPO/contact centre, logistics, or coordination roles can be considered an added advantage.
Overall, we are primarily looking for candidates with good communication, basic calling, customer-handling, email, and Excel skills. No highly specialised technical skill set is required for this role.
