TeleMarketing

Job Title: Telemarketing / Customer Support

Job Summary:

We are looking for a dynamic and motivated Telecaller to join our team. The Telecaller will be responsible for reaching out to potential and existing customers, handling inbound or outbound calls, and providing support related to our products/services. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for customer interaction.

Key Responsibilities:

• Inbound/Outbound Calls: Make outgoing calls or receive incoming calls to engage with customers regarding inquiries, product offerings, or services.

• Lead Generation: Identify potential leads and generate interest in company products or services.

• Product Knowledge: Understand and communicate the company’s products/services effectively to potential clients or customers.

• Customer Support: Provide solutions to customer issues or direct them to the appropriate departments.

• Data Entry & Reporting: Maintain accurate records of calls, customer information, and feedback in CRM systems. Provide daily/weekly/monthly reports to the management team.

• Follow-Up: Make follow-up calls to leads or clients to ensure satisfaction and encourage repeat business.

• Sales Conversion: Meet targets set for customer acquisition, sales, or product promotion.

• Feedback Collection: Collect customer feedback and relay it to the relevant departments for improvements.

Requirements:

• Education: Bachelor's degree in BE ( Mechanical, Electrical)

• Experience: Prior experience in telecalling, customer service, or sales is preferred but not mandatory.

• Communication Skills: Excellent verbal and written communication skills in [language(s)].

• Computer Skills: Proficiency in MS Office (Word, Excel, etc.) and familiarity with CRM systems.

• Problem-Solving Skills: Ability to resolve customer queries effectively and handle difficult situations with professionalism.

• Adaptability: Ability to work in a fast-paced environment and handle a high volume of calls.

• Tone and Etiquette: Professional phone etiquette with an ability to speak clearly and convincingly.

Preferred Skills:

• Sales experience or experience in a customer-facing role.

• Knowledge of the industry or market in which the company operates.

• Multi-lingual skills (depending on the region or target market).

• It is a Full Time Sales / Business Development job for candidates with 6 months - 1 years of experience.

More about this TeleMarketing job

1. What is the eligibility criteria to apply for this TeleMarketing job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹7000 - ₹15000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this TeleMarketing job?
   Ans: This TeleMarketing job will have 6 working days.
4. Are there any charges applicable while applying or joining this TeleMarketing job?
   Ans: No, there is no fee applicable for applying this TeleMarketing job and during the employment with the company, i.e., NIHVA TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this TeleMarketing role?
   Ans: There is an immediate opening of 4 TeleMarketing at NIHVA TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this TeleMarketing job?
   Ans: This TeleMarketing job has 09:00 सुबह - 06:00 शाम timing.