Telecalling Team Leader

Job Title: Team Leader – International BPO

Location: [Mira Road]

Shift: Night Shift

Job Timing: 7:30 pm to 5:00 am

Salary Range: (25k to 40k) Depends on interview/Experience

Reports To: Operations Manager / Process Manager

Experience Required: 1–5 years in BPO, with 1+ year in a TL role (preferred in international/Domestic process)

Job Summary:

We are seeking a proactive and experienced Team Leader to oversee a team of associates/executives handling international customer interactions. The Team Leader will be responsible for achieving operational targets, managing performance, driving quality and compliance, and ensuring excellent service delivery in line with client expectations.

Key Responsibilities:

Lead, manage, and mentor a team of [10–20] customer service/sales/technical support representatives

Monitor real-time performance metrics and take corrective actions when required.

Conduct regular team huddles, one-on-ones, performance reviews, and feedback sessions.

Track and report daily, weekly, and monthly metrics to the operations manager.

Handle escalations and resolve client/customer complaints professionally.

Conduct training refreshers or coordinate with L&D to upskill team members.

Maintain discipline, attendance, and adherence within the team.

1+ year of experience as a Team Leader in an international BPO environment.

Strong understanding of customer service metrics and call center dynamics.

Excellent communication, coaching, and interpersonal skills.

Proficient in MS Office tools (Excel, PowerPoint) and reporting

Ability to work in a fast-paced, target-driven environment

Willingness to work in night shifts

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., VONUP BPO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 1 Telecalling Team Leader at VONUP BPO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has 07:30 शाम - 05:00 सुबह timing.