Telecalling Team Leader

We are seeking a highly motivated and experienced Team Lead – Telecalling (Personal Care) to manage, mentor, and drive a team of telecallers toward achieving business growth. The ideal candidate will have minimum 5 years of experience in telecalling / telesales, with a strong track record in team handling, performance management, and sales conversions. This is an office-based role (no field visits), requiring excellent leadership, communication, and sales skills.

Key Responsibilities:

● Lead, train, and supervise the telecalling team to ensure achievement of daily, weekly, and monthly sales targets.

● Develop scripts, sales pitches, and best practices to improve call quality and conversion rates.

● Monitor team performance through call audits, reports, and feedback sessions; drive continuous improvement.

● Handle escalated inbound/outbound calls and support the team in closing critical leads.

● Analyze sales data, maintain accurate CRM records, and prepare team performance reports for management.

● Motivate and guide the team to build strong customer relationships, encourage repeat business, and upsell/cross-sell products.

● Collaborate with sales, marketing, and operations teams to align on campaigns, promotions, and smooth order processing.

● Keep management updated on customer trends, market insights, and competitor activities.

Candidate Profile:

● Minimum 5 years of telecalling / telesales experience, with at least 2+ years in a team leadership role.

● Proven experience in managing a sales-focused telecalling team, preferably in FMCG, skincare, or personal care products.

● Strong leadership, coaching, and performance management skills.

● Excellent verbal communication in Hindi and working knowledge of English; clear and professional tone.

● Sound knowledge of CRM tools and call tracking systems.

● Target-driven, result-oriented, with the ability to work under pressure.

● Positive, energetic, and motivational attitude to lead by example.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Stop Shop.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 5 Telecalling Team Leader at Stop Shop
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has 10:00 AM - 06:30 PM timing.