Telecalling Team Leader

Job Title: Team Leader – Credit Card / Loan Department

Job Summary:

The Team Leader is responsible for supervising, motivating, and guiding a team of sales or customer service executives in achieving targets related to credit card or loan products. This role involves ensuring compliance with company policies, maintaining high-quality customer service, and driving performance through training, monitoring, and continuous improvement.

Key Responsibilities:

• Lead and manage a team of credit card or loan sales executives to achieve monthly and quarterly targets.

• Monitor daily performance, track productivity, and provide coaching and feedback to improve individual and team results.

• Develop and implement strategies to increase credit card or loan sales, cross-selling, and portfolio quality.

• Ensure accurate documentation, processing, and compliance with banking regulations and internal policies.

• Handle escalated customer queries and provide timely resolutions to maintain customer satisfaction.

• Conduct regular team meetings to discuss performance, targets, and operational updates.

• Coordinate with credit, risk, and operations departments for smooth loan/credit card processing.

• Prepare and present reports on team performance, sales achievements, and pipeline status to management.

• Train and mentor new team members to ensure adherence to company standards and product knowledge.

• Maintain a high level of market awareness to identify opportunities and challenges in the lending/credit card space.

Key Skills & Competencies:

• Strong leadership, communication, and motivational skills.

• In-depth understanding of credit card and loan products, underwriting processes, and sales strategies.

• Target-driven with strong analytical and problem-solving abilities.

• Excellent customer handling and negotiation skills.

• Proficiency in CRM tools, MS Excel, and reporting systems.

• Ability to work under pressure and meet deadlines.

Qualifications:

• 3–6 years of experience in credit card or loan sales, with at least 1–2 years in a supervisory or team leader role.

• It is a Full Time Sales / Business Development job for candidates with 1 - 6 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Credbae India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at Credbae India Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has 09:00 AM - 06:00 PM timing.